FAQ
Do You Sell Gift Cards?
We sure do! You can purchase by popping into any one of our locations or click
Why Is Super Duper priced higher than some other burger joints?
We focus on making meals with the best and freshest ingredients, like all natural humanely-raised beef, ground fresh each day, free range chicken, buns baked just for us (with non-GMO ingredients) by an artisan bakery and delivered fresh daily, and Straus Family Creamery’s organic dairy for our cones and shakes.
Our commitment to freshness and quality means higher prices than you’d find at traditional fast-food burger chains. It also means food that tastes way better — because, well, it is.
If you're looking to get the most bang for your buck, come in during Happy Hour, where we throw in a FREE order of fries with any beer, wine, or spiked shake purchase, and at select locations, a FREE kids sized soft serve cone with any burger or sandwich purchase.
Where does your beef come from?
Our beef is an 80% to 20% protein to fat blend, a mixture of the lean protein and the marbling found on in a cut of steak for our ground beef. The mixture is ground daily, and thus, our burgers taste like a high quality steak.
All our beef is from Brandt Farms, humanely-raised, 100% vegetarian-fed on a family-owned ranch. The Brandt family received the Master Chefs' Institute Seal of Excellence for its commitment to its superior product. It's the ONLY beef producer to ever receive this award!
Click here for more info on Brandt and our other local partners.
Why Aren't You Guys on The East Coast?
The east coast is just so far away. Besides, our commitment to being local, and working with all of our great local partners, with whom we have longstanding relationships, means the West Coast is our home.
Do You Have Gluten Free Options?
No, but we do offer a no-bread burger option with lettuce instead of a bun. We cannot guarantee that it will be gluten-free, as all of our sauces contain gluten. However, our ketchup and mustard are gluten-free and are always available.
Why Don't You Guys Have Sweet Potato Fries?
We’ve worked hard since day 1 to perfect three items—the burger, fries, and milkshakes—and we continue to focus on these three items. Our quest for perfection never sleeps! Additionally, some of our kitchens are not equipped for the addition of another fryer to support the production of sweet potato fries. Another fryer would interrupt the quality of our French fries.
Where Do You Get those Amazing Buns?
We get our bread from a local supplier called New York Bakery, (located in Richmond, CA, despite the name) who makes our buns by hand each morning using all non-GMO ingredients, and delivers them fresh to all of our locations every day. The bread is made using our secret recipe and it can only be found at our restaurants.
Click here for more info on New York Bakery and our other local partners.
Are There Any Nuts in Your Facilities?
No (aside from the loveable Super Duper staff).
What Is Super Sauce?
It is a mayo-based sauce, with a few super-secret ingredients added in. Our Super Sauce is top secret and super delicious. If you don’t believe us, check out what San Francisco Giant and World Series pitcher Ryan Vogelsong had to say.
Do You Have a Kids Meal?
No but our mini combo—our 4 oz. mini burger (can be cooked well), fries and a kid-sized milkshake—can stand in as one. We can also make grilled cheese.
Which Allergies Do We Need to Look out For?
Gluten, dairy and egg allergies. (Our sauces are made with pasteurized eggs.)
Do You Have Any Vegan Options?
Our veggie patties, while not gluten-free, are a popular vegan option. Enjoy it on its own, or wrapped in lettuce without the Super Sauce. We can also substitute our buns for our vegan ciabatta bread. Our Super Salads are a another vegan option.
What Makes Your Burger so Incredibly Juicy?
We start with all-natural beef that is about 20% fat. We grind it daily and season it only with salt and pepper — nothing else. It’s never frozen. It never sits. In other words, we do everything we can to keep those juices locked in the meat until it’s cooked.
We cook ’em hot and fast on a flat top grill to keep all that tasty goodness where it belongs.
How Do You Make so Many Burgers at One Time?
You know in Star Trek how Scotty loves his warp engines? That’s how we feel about our grills. Super Duper Burgers are cooked on amazing chrome grills that put out super high heat. This means we’re able to cook each patty 1 minute per side — helping us achieve our signature Super Duper taste (and Super Duper service).
Do You Offer Beer and Wine?
Yes. Unlike traditional burger joints, we understand the importance of a beer and a burger. We work with local producers to bring you a great selection of beer and wine, including our own organic wine on tap.
We also offer a spiked shake with gin liqueur if you want add a little something extra to your sweet treat.
Insider’s tip:
Order a beer, wine, or spiked shake during happy hour and we'll throw in an order of fries for FREE! Click here for happy hour times and details.
Cheers!
Why Are Your Lines so Long?
When something tastes as super as Super Duper, lines are inevitable (yes, even at our Mill Valley and Concord drive thrus). The good news is they move pretty quickly. The better news is those lines lead to something fresh and tasty and made to order.
If you want to beat the wait, all of our locations now take online orders so you can schedule your pickup.
How Do We Select Our Partners?
Whether it’s the signage inside our restaurant or the beer we serve, we’re loyal to our partners and have been working with them for a long time. However, we are always interested in hearing from you! Please email us.
Do You Do Catering or To-Go Orders?
Our number one priority is delivering high quality, great tasting burgers in our restaurant--we want every burger we hand you to be hot and fresh, so not all locations are able to fulfill call-ahead orders.
But…
Certain locations, depending on the time of day, will prepare to-go orders. Please contact your closest location to learn more.
We do not do on-site catering, but we can fulfill large to-go orders for your office party or special celebration.